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Terms & Conditions

Effective Date: 22 October 2026

Last Updated: 22 October 2026

Welcome to Aimss Digital. These Terms & Conditions govern your access to and use of our website, products, and services. By accessing our website or engaging our services, you agree to these terms. If you do not agree with any part of these terms, please discontinue using our website and services.

1. About Aimss Digital

Aimss Digital provides printing, graphic design, branding, promotional materials, and digital services to individuals, businesses, and organisations.

Website: https://aimssdigital.com

Email: sales@aimssdigital.com

Business Address: Sahodaran Ayyappan Road, Vyttila, Kochi, Ernakulam, Kerala – 682019, India.

2. Use of Our Website

By using this website, you agree to:

     

      • Provide accurate and complete information when submitting enquiries or placing orders.

      • Use the website only for lawful purposes.

      • Avoid activities that may disrupt, damage, or interfere with the website or its functionality.

      • Not attempt unauthorised access to our website, servers, or systems.

      • Not upload or transmit malicious software, unlawful content, or materials that infringe the rights of others.

    We reserve the right to restrict access to our website where necessary to protect our business, users, or systems.

    3. Services Offered

    Our services may include, but are not limited to:

       

        • Digital and laser printing.

        • Large-format printing.

        • Labels and stickers.

        • Business printing and stationery.

        • Branding and event printing.

        • ID cards and invitations.

        • Gifts, trophies, awards, and personalised products.

        • Cutting, lamination, binding, folding, mounting, and other finishing services.

        • Graphic design, branding, and digital marketing services.

      Service availability, specifications, turnaround times, and pricing may vary depending on the requirements of each project or order.

      4. Enquiries, Quotations, and Orders

      Customers may contact us through our website, email, telephone, WhatsApp, or other communication channels to request quotations or place orders.

         

          • Quotations are based on the specifications, quantities, materials, and requirements provided by the customer.

          • A quotation may be revised if the project requirements or specifications change.

          • An order will be considered confirmed only after the required approval and any applicable advance payment or other agreed formalities have been completed.

          • Additional requests or changes after order confirmation may result in additional charges or changes to delivery timelines.

          • We reserve the right to decline an order where we cannot reasonably fulfil the requirements or where the requested work is unlawful.

        Any specific terms agreed upon in a written quotation, proposal, or invoice will apply to the relevant order to the extent that they do not conflict with applicable law.

        5. Pricing and Payments

        All prices will be communicated through quotations, proposals, invoices, or other agreed communication channels.

           

            • Prices may vary depending on quantity, materials, printing specifications, finishing requirements, customisation, and delivery location.

            • Applicable taxes and delivery charges will be communicated where relevant.

            • Advance payments, milestone payments, and final payments will follow the terms agreed upon for each order.

            • Customers are responsible for making payments within the agreed timeframe.

            • Work may be delayed or withheld where required payments remain outstanding, subject to applicable law and the agreed terms.

            • Any additional work outside the approved scope may be charged separately.

          Payment terms specific to an order will be communicated before the customer commits to the relevant work.

          6. Artwork, Design Approval, and Printing Accuracy

          Customers are responsible for reviewing and approving artwork, proofs, layouts, and specifications before production.

          Please carefully check:

             

              • Spelling, grammar, names, contact details, and other text.

              • Colours, images, logos, and overall layout.

              • Dimensions, quantities, paper or material specifications, and finishing requirements.

              • QR codes, barcodes, and other scannable elements, where applicable.

            Production may begin after the customer provides approval. Changes requested after approval may incur additional charges and may affect delivery schedules.

            Printed colours may differ slightly from colours displayed on screens due to differences in monitors, printing processes, inks, substrates, and materials. Minor variations in colour, cutting, alignment, or finishing may occur within reasonable production tolerances.

            We will make reasonable efforts to meet the approved specifications and agreed quality standards.

            7. Customer-Provided Content and Intellectual Property

            Customers must ensure that they own or have the necessary permissions to use any artwork, photographs, logos, fonts, trademarks, text, or other materials supplied to Aimss Digital.

            You agree not to request the reproduction or distribution of materials that infringe copyright, trademark, privacy, publicity, or other legal rights.

            Customers remain responsible for the legality and accuracy of the content they supply.

            Unless otherwise agreed in writing:

               

                • Customers retain ownership of their original materials.

                • Aimss Digital retains ownership of its pre-existing design assets, working methods, templates, and proprietary materials.

                • Ownership and usage rights for newly created designs, final artwork, and other project deliverables will be governed by the applicable quotation, proposal, contract, or written agreement.

                • Third-party fonts, stock images, software, and other licensed assets remain subject to their respective licence terms.

              8. Digital Marketing and Creative Services

              For digital marketing, website development, branding, and related services, the scope of work, deliverables, timelines, fees, and revision limits will be specified in the relevant proposal or agreement.

              Customers are responsible for providing the information, approvals, access credentials, and materials reasonably required to complete the work.

              While we aim to deliver professional services and improve campaign performance, we cannot guarantee specific search engine rankings, advertising results, sales, enquiries, website traffic, or business outcomes.

              Results may depend on factors outside our control, including competition, platform policies, advertising budgets, market conditions, customer decisions, and changes made by third-party providers.

              9. Production and Delivery

              Estimated production and delivery timelines will be communicated during order confirmation.

              Delivery dates may be affected by material availability, production requirements, customer approvals, transport delays, technical issues, or other circumstances beyond our reasonable control.

                 

                  • Customers must provide accurate delivery details.

                  • Any applicable delivery charges will be communicated before confirmation.

                  • Customers should inspect delivered products promptly and report visible damage, shortages, or quality concerns within a reasonable period.

                  • Where a delivery or production issue is attributable to us, we will assess the matter and determine an appropriate remedy in accordance with the agreed order terms and applicable law.

                10. Cancellation, Refunds, and Reprints

                Cancellation and refund requests will be assessed based on the nature and stage of the order, the applicable quotation or agreement, and applicable consumer protection laws.

                   

                    • Customised printing and personalised products may not be suitable for resale once production has started.

                    • Cancellation charges may apply to cover materials, production, design work, and other costs already incurred, where permitted by law.

                    • Approved artwork, completed design work, and production already undertaken may be chargeable according to the agreed terms.

                    • If a product has a confirmed manufacturing defect or does not materially conform to the agreed specifications, please contact us with the order details and supporting photographs, where applicable.

                    • Depending on the circumstances, an appropriate remedy may include correction, reprinting, replacement, or a refund, subject to applicable law and the agreed terms.

                  Nothing in this section excludes any mandatory rights or remedies available to customers under applicable law.

                  11. Third-Party Services and Links

                  Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

                  These services operate independently and may be subject to their own terms and privacy policies. Aimss Digital does not control third-party services and is not responsible for their content, availability, or policies, except where liability cannot lawfully be excluded.

                  12. Limitation of Liability

                  To the extent permitted by applicable law, Aimss Digital will not be responsible for indirect or consequential losses arising from the use of our website or services where such losses could lawfully be excluded.

                  Our liability for a specific order or project will be assessed in light of the agreed terms, the circumstances of the claim, and applicable law.

                  Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including any applicable mandatory consumer rights.

                  13. Indemnity

                  To the extent permitted by applicable law, customers are responsible for claims, losses, or expenses arising from materials they supply or instructions they provide that infringe third-party rights or violate the law.

                  This section does not apply to the extent that a claim results from our own unlawful conduct or other circumstances for which the customer cannot legally be held responsible.

                  14. Privacy and Personal Information

                  Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

                  Please review our Privacy Policy at https://aimssdigital.com through the relevant Privacy Policy page.

                  15. Changes to These Terms

                  We may update these Terms & Conditions from time to time to reflect changes in our services, business practices, or legal requirements.

                  The updated version will be published on this page with a revised update date. Changes will apply as permitted by applicable law and will not override specific contractual rights already agreed upon for an existing order unless otherwise lawfully agreed.

                  16. Governing Law and Jurisdiction

                  These Terms & Conditions are governed by the laws of India.

                  Subject to mandatory legal provisions and the jurisdiction of any competent authority, disputes arising from these terms will be subject to the jurisdiction of the competent courts in Ernakulam, Kerala, India.

                  Nothing in this section prevents a consumer from exercising any rights to approach a competent forum available under applicable law.

                  17. Contact Information

                  For questions about these Terms & Conditions, quotations, orders, payments, or our services, please contact us.

                  Aimss Digital

                  Website: https://aimssdigital.com

                  Email: sales@aimssdigital.com

                  Phone:

                     

                      • +91 81579 78944

                      • +91 98952 95275

                      • +91 99951 74080

                    Business Address:

                    Sahodaran Ayyappan Road, Vyttila, Kochi, Ernakulam, Kerala – 682019, India.

                    We will review enquiries and respond as appropriate under our business policies and applicable law.

                    By accessing our website or placing an order with Aimss Digital, you agree to the applicable Terms & Conditions, subject to any mandatory rights available under applicable law.